Riva Puati is based in Brisbane and brings four years of specialised short term rental experience as a Guest Experience Business Partner at MadeComfy, where he managed stakeholder relationships across a portfolio of over 900 properties.
He served as the primary liaison between guest services, account managers, and real estate partners, working closely with the Crown team throughout his tenure.
This collaboration gave Riva valuable insights into Crown’s operations and our high standards for property owners and guests. His expertise focuses on using data to improve property ratings and guest satisfaction, whilst implementing strategic improvements that drive overall performance.
Riva is passionate about applying this expertise directly for property owners, ensuring each property receives dedicated attention through proactive support, clear performance reporting, and strategic guidance focussed on maximising returns. His analytical approach and commitment to transparent communication consistently deliver measurable results for clients.